TruSteel Customer Satisfaction Form
Company Name
*
Name
*
First Name
Last Name
Date
-
Month
-
Day
Year
Date
Phone Number
-
Area Code
Phone Number
Email
example@example.com
All TruSteel equipment was delivered & installed.
Yes
No
We were properly trained on how to operate TruSteel equipment.
Yes
No
If you answered "No" to either above, please explain what was not completed.
TruSteel Services Evaluation
How satisfied are you:
With your experience of the most recent installation?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatified
With the timelines of your installation?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatified
With the quality of our installations?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatified
Was installation personnel sufficiently knowledgeable and professional?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatified
With the installation service overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatified
How satisfied are you with the performance of your equipment?
Better than expected
Exactly as expected
Worse than expected
Not Sure Yet
TruSteel understands the service and needs of my organization.
Strongly agree
Agree
Neutral
Strongly disagree
Not sure
Overall, how satisfied are you with the amount of contact between you/your organization and TruSteel?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Overall, the quality of TruSteel's sales organization service is:
Excellent
Very good
Good
Fair
Poor
N/A
Overall, the value of TruSteel's services compared with the price paid is:
Excellent
Very good
Good
Fair
Poor
N/A
Would you recommend TruSteel's services to colleagues or contacts within your industry?
Yes
No
Not Sure
Overall Rating of TruSteel
*
1
2
3
4
5
6
7
8
9
10
Worst
Best
1 is Worst, 10 is Best
If yes, could you please provide us with any referrals of your colleagues who could benefit from our services?
I verify the TruSteel equipment was properly installed and I am confident we will be able to operate the machinery as expected.
Yes
No
We would love to hear any comments (good or bad) about your experience with TruSteel.
Can TruSteel use any of the above as a testimonial for marketing purposes (Website/Social Media/Etc)?
Yes
No
I would like to speak with a TruSteel marketing representative about a possible marketing partnership
Yes, we are trying to grow our company through marketing efforts
No, Thanks
By signing this document, I acknowedge that I have received all the stated deliverables at the agreed to quality levels.
Submit
For Internal Use Only
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